@ARTICLE {33896,
author={R. Pereira},
doi={10.1016/j.joitmc.2023.100076},
journal={Journal of Open Innovation: Technology, Market, and Complexity},
title={Improving real estate CRM user experience and satisfaction: A user-centered design approach},
year={2023},
month={June},
volume={9},
number={2},
pages={100076-100076},
ISSN={2199-8531}
}