@ARTICLE {33900,
author={R. Pereira},
doi={10.1504/IJSOM.2021.10038492},
journal={International Journal of Services and Operations Management},
title={The Influence of DevOps Practices in ITSM Processes},
year={2023},
month={January},
volume={1},
number={1},
pages={1-1},
ISSN={1744-2370}
}