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Project / MAIA

Project: Multilingual Virtual Agents for Customer Service

Acronym: MAIA
File: cartaz_vertical_maia.pdf
Main Objective:
Create multilingual virtual agent assistants for customer service by combining new natural language processing and machine learning techniques for machine translation and dialogue applications.
Region of Intervention: Lisbon
Reference: 045909
Funding: P2020
Approval Date: 01-07-2020
Start Date: 01-07-2020
End Date: 01-07-2023
Team: André Filipe Torres Martins, Taisiya Glushkova, Mario Alexandre Teles de Figueiredo, Nuno Miguel Serrano Guerreiro, Patrick Santos Fernandes, António José Evaristo Farinhas, .
Groups: Pattern and Image Analysis – Lx
Partners: Carnegie Mellon University, INESC-ID, Unbabel
Local Coordinator: André Filipe Torres Martins
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Associated Publications
  • 3Papers in Conferences
  • T. Glushkova, C Zerva, A. Martins, BLEU Meets COMET: Combining Lexical and Neural Metrics Towards Robust Machine Translation Evaluation, Conference of the European Association for Machine Translation, Tampere, Finland, June, 2023,
    | Abstract     | Full text (PDF 305 KBs) | BibTex
  • N. Guerreiro, E. Voita, A. Martins, Looking for a Needle in a Haystack: A Comprehensive Study of Hallucinations in Neural Machine Translation, EACL: Conference of the European Chapter of the Association for Computational Linguistics EACL, Dubrovnik, Croatia, Vol., pp. -, May, 2023,
    | Abstract     | Full text (PDF 1 MB) | BibTex
  • P. Fernandes, M. V. T. Treviso, D. Pruthi, A. Martins, G. Neubig, Learning to Scaffold: Optimizing Model Explanations for Teaching, Advances in Neural Information Processing Systems - NIPS, New Orleans, United States, Vol., pp. -, November, 2022,
    | Abstract     | BibTex
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